How do you gather and manage feedback?

• Surveys

• User interviews

• Stakeholder interviews

• Design system office hours

• Quarterly meetings

• Contact forms (for example, via Airtable)

• Support tickets

• Product or UX reviews

• Slack messages

• Net Promoter Score (NPS) surveys

Sharing design system feedback:

• Slack

• Email

• Calls, meetings

• Knowledge gub

• Status page

• Airtable inventory

• History log

Measure feedback regularly and compare results.

More resources

Collecting customer feedback methods
by Miro

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How to Collect Customer Feedback: 13 Best Methods
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