At DSGX, we are committed to providing exceptional services to our customers. Due to the digital nature of our products, which are delivered via internet downloads and hosted on the Kajabi platform, we maintain a strict no-refund policy once a purchase has been completed.

Our digital products are deemed "utilized" once they have been downloaded or accessed. For clarification, "accessed" includes logging in to the Kajabi platform where the purchased materials are hosted. Therefore, we do not offer refunds or exchanges for other products after purchase and delivery.

If you experience any issues accessing or using your purchased product, we encourage you to contact our customer support team immediately. Our team is here to assist and resolve any challenges you may face.

If a product has not yet been downloaded or accessed (including logging in to Kajabi), and you wish to request a refund, we may review your request on a case-by-case basis. Refunds in such scenarios are at the sole discretion of DSGX.

Please note that DSGX reserves the right to modify this refund policy at any time. Any updates will be clearly communicated on our website and will apply to purchases made after the policy's effective date.